Walkborder Tourism in Portugal
Walkborder is a private tour organization company registered with the tourism certification numbers 5861 RNAVT and 2/2009 RNAAT. These certifications can be verified with the Portuguese Tourism Association.
Insurance
All our tours are covered by the mandatory insurances for this activity, including:
- Civil Liability Insurance (€50,000 and €75,000)
- Vehicle Insurance
- Personal Accident Insurance
Tour Descriptions
On our website, www.tours.com.pt, you will find approximate descriptions of each of our private tours. Clients can request alterations to these tours, provided that such changes do not compromise the tour in terms of distance or duration. All items not listed as included are not part of the tour price, such as meals, visits, or entrance tickets.
Tour Conditions
Tours are conducted with a driver/guide (one person) who will accompany the client whenever possible if it is safe to park the vehicle. However, you can request an additional guide (making it two people) when booking the tour for more effective guidance, at an additional cost.
All tours are private, and the listed price is for your group of participants only, with no additional people from different groups being added.
The guide will share relevant knowledge and information while driving but may not accompany you inside monuments/museums due to the following factors:
- Parking near monuments can be extremely difficult. Therefore, we drop off clients as close as possible, providing relevant information inside the vehicle. The guide remains in the vehicle to avoid logistical concerns.
- Although Portugal is a safe country, we avoid leaving the car parked with clients’ belongings without the guide/driver present.
Modification Policy
Tour schedules and start times can be altered a few days before, according to Walkborder’s availability. If a client wishes to change wineries or other items offered by Walkborder, these changes will be the client’s responsibility in terms of reservation or payment.
Tour Duration
All tours have an approximate duration (indicated on the voucher). However, there is a tolerance of up to one hour. If this period is exceeded, Walkborder may charge for extra hours as follows: €35/hour for a sedan, €40/hour for a van, €50/hour for a Sprinter.
Onboard Safety
Walkborder does not require a minimum age to participate in our tours. However, the client must inform us of the presence of children under 13 years at the time of booking so that we can provide the necessary safety equipment according to applicable legislation.
Administrative Fees
Walkborder reserves the right to charge an administrative fee of €5 for reservations and ticket issuance or visits to monuments, or other external suppliers. These amounts are non-refundable (tickets and service).
Reservation and Payment Policies
Reservations
All reservations will be made through the form on our website www.tours.com.pt, via email to info.reservas@tours.com.pt, or WhatsApp, with all necessary information such as: specific date of each tour, number of people, accommodation location, and contact method (phone or WhatsApp). The information sent for the reservation must be described in text; we do not accept reservations sent as images or photos of accommodation or flight details.
Arrival Transfers
In the case of arrival transfers, if the delay exceeds an hour and a half, the client must contact us at +351963666009 to inform us of the delay. Otherwise, the driver will leave the airport, and the transfer will be considered executed and charged.
Reservation Confirmation
Reservations are considered and confirmed valid by Walkborder. For the reservation to be considered valid, the client must pay 20% of the total reservation value (of all tours) via SUMUP, STRIPE, PAYPAL, or bank transfer, with the remaining 80% paid as follows: at the end of the first tour or at the end of the first day of the itinerary in the case of multiple days.
Payment of the Remaining Amount
If you wish to pay the remaining 80% by card, the client must notify our reservations department up to 48 hours before the tour or event. Otherwise, Walkborder reserves the right to receive this amount in cash.
Cancellations
Cancellations made up to 96 hours (4 days) before the start of the first tour will not be penalized, except for the payment of administrative costs (€35 per voucher created), financial transaction fees, and any expenses related to reservations, such as wineries, guide accommodation, or others, which must be fully paid by the client in case of cancellation. Walkborder may require full payment for cancellations made less than 48 hours in advance. Cancellations made less than 96 hours (4 days) are non-refundable.
Cancellation by Walkborder
Walkborder reserves the right to cancel tours up to 48 hours after the reservation, committing to a full refund of the amounts already paid.
Contract Condition Changes
Walkborder may change the contract conditions at any time if necessary, without prior notice.