Everything you should know before requesting a tour.

No. The enquiry only asks us to verify availability. The booking becomes confirmed after you receive the written proposal, accept the conditions and complete the required payment.

The target response time is within 2 business hours during published office hours. Multi-day or highly customised requests may require additional planning.

Sometimes, but availability depends on guides, vehicles and monument tickets. Same-day and next-day requests should also be followed by phone or WhatsApp.

Date changes depend on availability and supplier conditions. Contact the team as soon as possible so alternatives can be checked.

Most private day tours use a group price for a defined vehicle capacity. Each tour page states the group size, price and any exceptions.

The tour page lists transport, guide, pickup, tickets, water, tolls and taxes when applicable. Lunch, optional tickets and personal expenses are normally separate unless stated otherwise.

Payment is requested only after availability, itinerary, group price and conditions are confirmed in writing. No payment is taken through the initial enquiry form.

The confirmed price should not change unless the guest requests additional services, changes the group size or alters the itinerary.

For standard day tours, cancellations received at least 24 hours before the scheduled start qualify for a full refund. Later cancellations may be non-refundable, except where mandatory law or your confirmed proposal provides otherwise. Multi-day journeys and prepaid services may have different deadlines or non-refundable deposits, disclosed before payment. See the cancellation policy and the conditions in your written confirmation.

Most tours operate in normal rain or fog. The route may be adapted for safety, visibility or monument conditions. Cancellation only occurs when operation is unsafe or impractical.

The guide proposes an alternative monument or route. Any ticket differences or refunds are explained before the replacement is accepted.

The current Walkborder product model is private: only your group, guide and vehicle. Any future shared experience must be labelled explicitly.

Yes, within the available time, geography, ticket conditions and operational limits. Major changes should be agreed before confirmation.

Yes, but the itinerary must be selective. A realistic day usually combines Lisbon highlights with one principal Sintra monument.

Yes. Multi-day requests can combine Lisbon, Porto, Douro, Alentejo, central Portugal and the Algarve with transfers and selected experiences.

Pickup can usually be arranged from hotels, apartments, cruise terminals and agreed locations within the tour’s operating area.

Transfers may be arranged as a separate service or combined with an itinerary, subject to luggage, vehicle capacity and timing.

Vehicle type depends on group size, luggage and route. The confirmed proposal should state the appropriate private vehicle category.

Some routes can be adapted, but many monuments include slopes, stairs and uneven surfaces. Share mobility requirements before confirmation.

Yes. Child seats are available at no additional cost when requested in advance with the child’s age and approximate weight.

Usually yes. Private pacing helps, but walking difficulty varies significantly. The team should recommend suitable monuments and shorter alternatives.

Comfortable shoes are recommended. Bring weather-appropriate clothing, especially for Sintra, the coast and the Douro where conditions can differ from the city.

Lunch is normally not included unless stated on the tour page. Guides can recommend restaurants based on preferences, dietary needs and timing.

English, Portuguese and Spanish. Other languages may be available by prior request.

Luggage capacity depends on vehicle and group size. Inform the team in advance, especially for airport transfers or tours connecting two cities.

It is enough for one principal monument and a short town visit. A full day is more appropriate when adding Cabo da Roca and Cascais.

Choose Pena for the iconic palace and panoramic setting. Choose Regaleira for gardens, symbolism, tunnels and a more exploratory visit.

It depends on the selected tour. Each product page states exactly what is included, and the final confirmation lists any timed tickets.

The route can be adapted, but most major monuments include slopes, steps or uneven surfaces. Share mobility needs before confirmation.

Usually yes. The order or selected stops may change when visibility, safety or monument conditions make another route more suitable.

The flight is monitored using the supplied number. Final waiting-time conditions are stated in the written confirmation.

Short practical stops may be possible. Sightseeing stops should be agreed in advance because they affect driver time and price.

Provide passengers, large cases, cabin bags, child seats and special equipment. The team will confirm the appropriate category.

Appropriate child seats can be requested in advance with the child's age and approximate weight, subject to written confirmation.

No. Any displayed value is indicative. The booking is confirmed only after the final route, vehicle, price and payment conditions are accepted.

Usually yes, especially for first-time visitors who want the classic Sintra image.

Regaleira can be more engaging, but the paths and wells still require supervision.

Yes. Final routing depends on ticket availability, traffic and the group's pace.

Some areas are difficult. The route should be adapted before confirmation.

Yes. The final route should be confirmed around your timing, group and mobility needs.